Return and Exchange

Effective Date: 25 Mar 2025

At Honey Sex Toys, we prioritize customer satisfaction and strive to provide you with the highest quality products. Due to the intimate nature of our products, we have a strict no-return and no-exchange policy to maintain hygiene and safety standards. Please read our policy carefully before making a purchase.

1. Can I Return or Exchange a Product?

For hygiene and safety reasons, we do not accept returns or exchanges on any products once they have been opened or used. However, we will replace items that arrive damaged, defective, or incorrect at no additional cost.

2. Eligibility for a Replacement

We will offer a replacement or refund in the following cases:

✔ Damaged or defective products upon arrival

✔ Incorrect item received due to a mistake on our part

To request a replacement, you must: 7 days of receiving your order

unused and unopened condition

3. Non-Returnable & Non-Exchangeable Items

🚫 Opened or used products

🚫 Items damaged due to misuse, improper storage, or personal handling

🚫 Change-of-mind returns

🚫 Items purchased during special promotions or sales

4. How to Request a Replacement?

If you receive a damaged, defective, or incorrect product, follow these steps:

at sales@honeysextoys.com with your order number and issue details.

of the item and packaging.

3-5 business days.

5. Refund Policy

Refunds are only issued if we are unable to replace a defective or incorrect item. Refunds will be processed back to the original payment method within 5-10 business days after approval.

6. Contact Us

For any return or exchange inquiries, feel free to contact our support team:

📧 Email: sales@honeysextoys.com

We appreciate your understanding and thank you for choosing Honey Sex Toys!